> For the complete documentation index, see [llms.txt](https://docs.does.qa/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.does.qa/configuration/whitelisting-ips.md).

# Whitelisting IPs

Private or restricted apps often allow traffic only from known addresses. Add the DoesQA runner IPs so Test Runners can open your site, and add the support IPs when DoesQA needs to help from our side.

## Runner IPs

DoesQA Test Runners originate from:

```
18.130.52.75
18.170.153.192
```

Allow both addresses for HTTPS (and any other ports your app needs) on staging and production hosts that the runners must reach.

## Support IPs

To let DoesQA support reach the same environments when helping on a ticket, also allow:

```
89.32.127.20
83.151.231.56
155.133.21.62
```

## How to apply them

1. Open your firewall, WAF, VPN allowlist, or cloud security group for the environment under test.
2. Add the runner IPs above.
3. Add the support IPs when support will investigate with you.
4. Confirm a Run can open the URL with [Open](/test-steps/starter/open.md).

{% hint style="info" %}
**Pro tip:** Keep runner and support IPs in the same allowlist change request so a future ticket does not stall on access.
{% endhint %}

If a Run still fails to open the site after allowlisting, create a support ticket and include the schedule title or Run ID.

## Related

* [Security](/platform/security.md)
* [Block Hostnames](/configuration/block-hostnames.md)
* [Open](/test-steps/starter/open.md)
* [CI / CD](/configuration/ci-cd.md)